Telenet

Residential

Telenet
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Telephone
Shops
Write to us
Others

Online

Are you interested in our products or services ?

Discover the Telenet offer

Discover the Telenet offer and order online: Quick, easy and usually very economical.

Do you have an administrative or technical question or problem?

Go to Customer Service

Customer service will offer you clear answers to many questions.

Planning to move?

Organise your move online

Organise your move online

Ask your question by e-mail

Send an e-mail

You can also send us your question by e-mail.



Telephone

Are you interested in our products or services? Are you planning to move?
 

Call 0800 66 046 Closed

  • Monday to Friday: 8h - 20h
  • Saturday: 9h - 17h30
  • Sunday and public holidays: closed

Do you have a question or problem regarding your PC software?

Call 070 69 69 69 Gesloten

  • Monday to Friday: 8h - 22h
  • Saturday and Sunday: 9h - 22h

Do you have an administrative or technical question or problem? Would you like to discuss that with one of our staff?

Call 015 66 66 66

For all your administrative questions Closed

  • Monday to Friday: 8h - 20h
  • Saturday: 9h - 17h30
  • Sunday and public holidays: closed

For all your technical and general questions Gesloten

  • Monday to Friday: 8h - 22h
  • Saturday and Sunday: 9h - 22h
More information about our opening hours & availability on the phone number 015 66 66 66
Since the beginning of this year 88,51% of the incoming calls were answered within 120 seconds.
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Would you like to try to solve your television or internet problem yourself?

Call 0800 66 01624h/24h

Listen to answers to the most frequently asked questions about digital and analogue television and internet, 24h a day, with no delays...

Do you want to cancel your subscription(s)? Are you moving abroad or moving in with your partner, has someone passed away?

Call 0800 66 350 Closed

  • Monday to Friday: 8h - 20h
  • Saturday: closed
  • Sunday and public holidays: closed


Shops

Come to one of our Shops / Centers / Distributors / Belcompany.
Our staff will be happy to help you with your questions.

Search your Telenet shop


Write to us

You can also send your questions to Telenet by post.
We will contact you within 5 working days
of receiving your letter.

Telenet NV
FAO: Customer Service
Liersesteenweg 4
B-2800 Mechelen

Don't forget to mention

  • Your name
  • Your client number (if applicable)
  • A telephone number on which we can reach you easily


Others

Are you interested in, or do you have questions
about, our Telenet Business solutions?
Contact Telenet business:

Independents & Small Businesses
Companies & Government

Are you dissatisfied with Telenet's service?

Contact the Telenet Complaints service
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