Banks and insurance companies

Financial institutions such as banks and insurance companies have specific requirements in terms of their communication needs but also when it comes to implementation. Financial institutions often work via a multichannel approach. Contact centres are essential to this business model. Customers communicate with their bank or insurance company via such contact centres along a variety of channels such as e-mail, internet forms, telephone, etc.

Significant savings can be generated by switching to VoIP and/or SIP trunking-based solutions. Customers can also choose to replace telephone exchanges separately per office or per branch, cutting costs while optimising their existing infrastructure.

The use of redundant virtual private networks (VPNs) guarantees the confidential character and availability of your financial data. After all, when it comes to hosting services such as internet banking, only the best data centres are good enough.

Telenet Solutions has a broad range of VPN, security, hosting, encryption and voice solutions which perfectly meet the extremely high demands of the financial sector. On top of that, we throw unparalleled customer service and rock-hard guarantees into the bargain.

Customer stories: Hamburg-Mannheimer, VDK Spaarbank, Citibank, KBC