You have a question?
We offer a tailored service to our business customers.
015 33 22 66
Are you an independent professional, or a small business? Telenet can also offer you professional services. Do you have any questions?
An expert team of professionals is ready and waiting for you!
015 33 22 66
- Administrative questions
Mon-Fri: 8am-8pm
Saturday: 9am-5pm
- Technical questions
Mon-Fri: 8am-10pm
Saturday, Sunday and bank holidays: 9am-10pm
Your question is our priority. You do not have to call us back.
We offer you:
- Speed: your question will be given top priority. This provides you time for things that really matter.
- Personal service: because we recognise that you are a professional user.
- Tracking, from the question through to the solution: we will keep you informed.
You have a question?
We offer a tailored service to our business customers.
015 33 22 66
We offer a tailored service to our Business customers
An expert team of professionals is ready and waiting for you
015 33 22 66- Your question will be handled by a team of advisor having minimum 2 years of experience. Their technical knowledge is guaranteed thanks to numerous technical trainings.
- Help at distance. (handle your computer at distance if you ask for it)
- Follow up of your question until it is solved. We will let you know once the it is done so you do not have to call us back.
Because your business is our priority.....
You have a question?
We offer a tailored service to our business customers.
015 33 22 66
You need a business repair? Our installer comes the same day (8am – 10pm) and this for all products.
Installation
- The customer receives a reminder 2 days prior the appointment as well as one reminder the day before. The day of the installation, the customer receives a last reminder per message, e-mail or via a automatic call. (attention: this reminder does not mention the exact time of the appointment).
- The customer can always check his appointments on My Telenet.
Business Installation : Takes place within 5 working days.
- A new installation formula, adapted to your needs and desires, at a fixed hour and taken care of by experimented installers.
- They check that everything works properly and that all the cables and boxes are correctly placed.
If you have a problem with your landline, we will forward your call, on your demand, to your mobile.
You have a question?
We offer a tailored service to our business customers.
015 33 22 66
You have a question?
We offer a tailored service to our business customers.
015 33 22 66
Want to become a Telenet customer at your new address?
or
Want to enjoy extra services at your new address?
You are moving and...Do you just want to transfer your existing Telenet services?
Already have internet, telephony or TV from Telenet and just want to transfer your current service(s) to your new address?
Let us know as soon as possible:
Online: go to My telenet and arrange your transfer. You can do this 24/7!
By phone: contact our customer support service.
To help you in the best conditions, please call us one month before your move.