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Do you have any questions?

The A-desk provides freelancers and small business owners with service tailored to their needs.

New! Take our A-desk advisers with you at all times, wherever you go, with the

A-desk app To the A-desk
You have a question?

Are you an independent professional, or a small business? Telenet can also offer you professional services. Do you have any questions?
An expert team of professionals is ready and waiting for you!

0800 660 66
  • Become a customer?
015 33 22 66
  • Administrative questions
    Mon-Fri: 8am-6pm
  • Technical questions
    Mon-Fri: 8am-10pm
    Saturday, Sunday and bank holidays: 9am-10pm
A-desk App

You can also use the A-desk app to consult our A-desk advisors from wherever you are. It's available for iOS (App Store) and Android (Google Play) (Windows version to be launched in the near future).

Your question is our priority. You do not have to call us back.

We offer you:

  • Speed: your question will be given top priority. This provides you time for things that really matter.
  • Personal service: because we recognise that you are a professional user.
  • Tracking, from the question through to the solution: we will keep you informed.
Personal service

Telenet for Business: choose a personal adviser or the one available soonest

The A-desk: with the A for Adviser...

  • an exclusive and personal helpdesk for freelancers and small business owners like you
  • choose your A-desk Adviser online based on availability
  • or ask us to call you!
  • New: now always within hand's reach via the A-desk app

Get introduced to our advisers To the A-desk

Important: to use the A-desk you must have Business Fibernet, the internet connection tailored to the needs of freelancers and small business owners.

Installation/repair

You need a business repair? Our installer comes the same day (8am – 10pm) and this for all products.

Installation

  • The customer receives a reminder 2 days prior the appointment as well as one reminder the day before. The day of the installation, the customer receives a last reminder per message, e-mail or via a automatic call. (attention: this reminder does not mention the exact time of the appointment).
  • The customer can always check his appointments on My Telenet.

Business Installation : Takes place within 5 working days.

  • A new installation formula, adapted to your needs and desires, at a fixed hour and taken care of by experimented installers.
  • They check that everything works properly and that all the cables and boxes are correctly placed.

If you have a problem with your landline, we will forward your call, on your demand, to your mobile.

Business specialist in your area
Moving?

Want to become a Telenet customer at your new address?
or
Want to enjoy extra services at your new address?

You are moving and...

Do you just want to transfer your existing Telenet services?

Already have internet, telephony or TV from Telenet and just want to transfer your current service(s) to your new address?
Let us know as soon as possible:
Online: go to My telenet and arrange your transfer. You can do this 24/7!
By phone: contact our customer support service.

Call 0800 66 0 66

To help you in the best conditions, please call us one month before your move.